Yesterday I wanted to buy a railway ticket. I put on comfortable shoes, expecting to have to wait in line for a long time. Then, the big surprise at the station. I had to wait, but I could sit on cushioned red sofas. The queueing was done by a number system: push the button, get your placement in line, then sit down, relax, and wait for your number to show on the monitor.
This number system isn´t new in Germany, though before it seemed to be reserved for the unpleasant situations in life, like unemployment agencies and tax offices. There I would sit on hard chairs and mentally brave myself for the confrontation with the civil servant.
What´s new at the Deutsche Bahn is the nice atmosphere they create. I love those red sofas. They remind me of Starbucks, that´s probably why I was expecting a waiter to come by with a Latte or a glass of water. Normally queuing isn´t that pleasant in Germany.
A lot of foreignersthink that Germans don´t queue. Believe me, there are lines in Germany, though not always at places where you would expect it.
In Germany, we don´t queue at busses, trams or railways. To get in first demands a great amount of calculation and knowledge of the territory: Where exactly will the bus stop? Does the door open to the left or the right? How will people move once they get out of the vehicle?
The most valuable of these skills I didn´t learn in Germany, but in Australia. Before, it often happened that I placed myself in the wrong position, because I ignored the automatic movement of the masses. Sheep taught me what I had to know, the thousands of sheep I had to bring from one paddock to the other. How do you force a flock of sheep through the bottleneck of a gate? Shouting? Pushing from behind? Swearing and firing a colt? No, you place yourself in the center of the crow, the sheep have to circle around you. Then you move in such a way that the first sheep in the outer circle runs through the gate. Where one sheep goes, the others will follow.
While Darwin rules in public transportation, there are strict rules for queueing at the butchers or any place with a long counter. Normally, there is no space for a orderly line. Therefore there is an invisible queue. My duty as a customer is to remember who was already waiting when I came in. The sales person will ask: “Der Nächste bitte – Who comes next”? Then I must be quick, lift my hand and start my order. Sometimes, there is a feeling in the room that somebody will try to cheat. Then I get nervous, mark my territory by pushing closer to the counter. I square my shoulders and let my eyes wander around, sending silent warnings to anybody I suspect of breaching the line. If this doesn´t help I have to stop the line jumper with a sharp ” Ich war vor Ihnen dran – I came first” .
When there are several counters, queuing rules have become a bit unclear over the last decades.Traditionally, there would be a line to every counter. Choose your line well! Otherwise latecomers will pass by to your left and to your right. Nothing more frustrating than this. It always happens to me. I have never been in the fastest lane in my life. I used to spend a lot of brainwork to choose my line: I counted the people in front of me, measured the amount of products they wanted to buy or tried to figure out the complexity of the problem they were due to present to the man behind the counter. It never worked: the swift business man wanted to rearrange a trip to five cities, the teenager had to count each Euro and Cent three times, the man with only three products in his basket couldn´t find his credit card.
Today, I leave my position in line to destiny. Or the number system of the Deutsche Bahn.
Whatever comes first.
But this is another story.